Is there a CD inside the CD player? You could try pulling the fuse for the radio (look at the fuse box panel for the exact fuse) and leave it out for 10 secs, then turn the car to the on position and leave for 20-30 secs.. turn the car off and put the fuse back in and then turn the car on and if you;re lucky, the radio will reset... This works for Volkswagens and since Audi is the same company, it should work
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Thanks for the suggestion. We tried it, but now we have SAFE as the message and we don't have the code for the radio. Will try calling the dealer.
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