I'm guessing you have a problem with the release cable?try slipping your credit card in between door and plunger that pops it open,the plunger is located at the rearmost centerof the door ,the door striker that rsts against plunger could just be out of adjustment,if you operate the release and see the plunger moving it's ok,adjust the striker a simple little tug towards the plunger is sometimes all it takes
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