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This worked for me on 2008 Mk5 Golf, after the rear passenger door would not open fro outside or inside.
Hold the inside door latch open and keep it extended, then with the key fob open and close the door locks (still holding the inside latch open). Keep locking and unlocking the door, then it made a kluck and it released.
He could have been more helpful and explained it's likely some broken wires in the door openings. Check carefully the wire harness in the front driver's door and in the passenger front door, where wires get stressed the most when opening and closing doors. The driver's window switch is the master switch for all windows, check there and the other doors openings for broken wires. Splice back together any broken wires you find and recheck windows. Hope you find it. If not there, but somewhere else in the harness, you would probably need professional help to find it.
Door latch on door itself is in closed position if it will not close at all. In this case, open door and pull outside handle hard to pop open door latch. If you have door opening at random, door latch needs replacing or door catch on body is loose.
open the front door...
now you have to push the locking rod towards the rear so you can open the sliding door from the inside
just follow the B pillar down and use the passenger side as reference of that black rod
the door latch is adjustable. loosen the bolts (possible torx head) and move it toward the outside of the car . move it a very small amount, retighten bolts and try closing door. repeat as needed
i strongly recommend you take your vehicle to your vehicle's local dealer and have the belt removed from the door and then inspect the belt for damage. A damaged seat belt might break when you need it most. Seatbelts and safety are the most important thing!
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