Are you saying the inside door handle isnt snapped,but the door wont open by pulling on the inside door handle or is it the outside door handle thats not working??Both the inside and outside door handle has a spring and other components on the backside of the handle which cant really be seen unless you remove the whole door handle assembly.One of these components are most likely broken or the rod that attaches between each handle and the locking mechanism(part that locks into the door striker to keep the door closed and releases it too)might have come loose from the back of the handle.The outside handle is usually mounted to the door by pop rivets or bolts/nuts.The inside handle is usually mounted with screws,but it really depends on what kind of car youre driving.Youll probably have to remove the handle to inspect it for damage.Open the door and watch the locking mechanism for movement while youre pulling on the door handle.If it doesnt move when you pull on the handle,the handle is definitely broke or the rod has come loose from the back of the handle.
Testimonial: "I didn't post this correctly. Sorry about that. I have an '03 Sport Trac. The handle looks like it's riveted. My son manually unlocked it from the inside, relocked it, and unlocked it. That made it start working again. I still think there is a problem. What do you think it is?"
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Tell your son to click the following link and scroll down to the diagram that shows the components inside the door(behind the door panel)This diagram might help him diagnose which component is faulty or whether the door lock actuator might just be sticking.Its the component that locks/unlocks the door when you push the lock button or activate the keyless entry button.That actuator might be getting ready to go out or its wiring harness terminals might be corroded.If the actuator is sticking in the locked position, it wont allow the door handle to open the door.On a vehicle with manual locks,you can simply pull on the inside door handle while the locks engaged and that normally causes the lock to disengage and the door opens.On a power lock,if the actuator is in the locked position the door handle wont function.This diagram shows a great outline of the partshttp://www.autozone.com/repairinfo/repai...
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