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After installing a backup camera on your vehicle, you need to reverse the image so that the image on the screen matches that of your rear-view mirror. The orientation must match so that the driver doesn't get confused with two conflicting images. The nature of the camera's technology is that its image will be recorded un-reflected, but the mirror will display a reflected image. Fortunately, the engineers who designed back-up cameras thought of this and created simple controls for you to change the orientation.
Since the newer vehicles have this system, my best answer to you is to go back to your dealer and have them fix it if under warranty. But it could be a simple fuse.
There is a tag to the right side of the fuse box behind the emergency brake lever. You will have to remove the plastic cover by sliding the latch back first. I just purchased a 2007 MKX and had the same issue. The 5 digit code was there and worked perfectly.
If it is able to open fully, but only closes part way it probably just needs to be lubricated. White lithium grease will do the trick. Get it in a spray can with a tube that can be attached to the spray nozzle. There is a set of tracks for the glass and one for the sunshade.
Fully open the glass, then spray some into the track where you can see the roller in the track. Move the glass forward part way, then spray some into the track at the back end of the glass. Now work the glass back and forth, open and close to distribute the grease.
After a few times it should fully close. Once fully closed, open fully then close fully. It ought to work correctly now. This worked for my Lincoln MKX and also for a Ford ZX3 sunroof.
You might need to do the same for the sunshade track before the glass will operate properly.
Recommend to do this annually. It doesn't require as much when regularly maintained.
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