Buyer beware - I bought a new Highlander 2008 Limited about 18 months ago. With approx 30000 miles on the factory-supplied Toyo 19" tires, the tread is now <1.6 mm or 4/32 - i.e. completely worn out.
This was the case 2 weeks ago when I took it to Toyota for a service and we still don't have the situation resolved. Toyo rep is trying to find a solution as he is concerned about safety. Toyota reps are shrugging their shoulders and telling me the current tires are fine to drive on until they get replacement ones (at my cost) in in the next 3 weeks or so - and not indicating any interest in any interim solution!
Buyer beware!
Contact the Toyo company. toyota will not help you on this one. You need to check to see if there is unusual shredding or peeling or possibly chunks coming off the tires. That is what happened with mine at 14K miles and I am in the process of getting them replaced. Toyota service told me they thought it was normal wear. It was not. After I contacted Toyo, they told me to go to a toyo dealer and have them call the company back. They offered me 100% if I put the same A20 tire onthe vehicle and 70% (100% for unused spare) if I put the new Toyo HT. I chose the latter since it has a 60K mile warranty. What I also found out is the A20 tire is not the same one you can buy now. The new one is the A20A. The original A20 was made specifically for Toyota at their request as an OEM tire. Toyota should have some liability in this and I am fighting them for the 30% cost, but am not holding my breath they will help.
What they may not be telling you is your tires might not be properly balanced. That could also be the issue. The fact that your are having issues with factory tires should not be at your cost. I would go to a tire dealer and have them checked and also contact Better Business Bureau about the dealer.
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