97 RivieraPower antenna motor runs, but antenna doesn't move. It is stuck out.
Fault in the retractor assy. Is the mast bent. If it is gently try to straighten best possible lube with silicone spray. With someone turn off the radio , try manually putting antenna down with the palm of your hand squezzed around mast and forcing. Do the same going up, pull by the end tip ,
Sounds like the gears in the antenna motor are stripped. you can get a replacement power antenna from advance auto parts or napa, somewhere like that. cheaper than the dealer
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Found out the cable was broke.
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