When we insert the key it seems to unlock the tailgate, and the handle moves like the tailgate is unlocked but the tailgate will not drop down.
Can you please explain in details on how I can go about fixing this problem, or do I need to take it a mechanic?
Sounds like one of the control rods has come off in side the tailgate that pulls on the latches to release the tailgate. Here is what you need to do to fix this. Look on the inside of the tailgate and you will see a rectangular plate that you can remove. Take this plate off and it will give you access to the inside of the tailgate. Then you will see which rod has dropped out of it's retaining hole. You may need to get a new plastic clip from Ford to keep the rod in place. Don't worry though. These plastic clips are cheap and easy to replace. Good luck. This plastic part will only be available from Ford.
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I had two other people trying to yank it open at the same time I was, between the three of us, it was a lot of force trying to yank the tailgate down. Any other solutions?
Probably a bad locking mechanism. Not sure how much the dealership charges for the replacement parts.
Have you tried yanking on it real hard?
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