When closing the trunk, the power-latch won't engage. It is locked but you can see that it's not completely closed. The motor still works. When you engage the trunk button to open it, you can see and hear the motor working. The dash also displays icon that trunk is ajar.
The latch is most likely the issue. If the trunk is used a lot, the latch is misaligned or a foreign object obstructed the latch from closing. The latch itself could be damaged. Carefully inspect the opening of the latch and look for bent, mushroomed or damaged steel. I would have to see to know for sure, how to proceed.
SOURCE: lexus 2007 RX350 trunk door doesn't open or close from key, trunk button and power door button
OPEN MANUALLY AND CHECK THE STRUTS PS. IF WHEN YOU OPEN IT AND IT GOES BACK DOWN THAT'S YOUR PROBLEM
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