The late 90s/ early 00's Navis are notorious for air suspension issues. They just weren't built to last. You can start to fix the air suspension on your car and continue to fix it over and over for the rest of the car's life, or you can just ditch the air suspension and replace it with standard coils. They will last beyond the lifetime of the car and won't require much, if any upkeep. Check out this kit from Strutmasters for your car: 1997 2002 Lincoln Navigator 2WD Rear Air Suspension Conversion Kit With...
Check fuses for the air pump. I think that has air ride and the pump is probably not working to air up the rear shocks. If you have the owners manual, look in the back for "Fuses" and go to that page. That will tell you where the fuses are and what they are for. Good Luck.
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