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2007 Mercury Mountaineer - Page 4 Questions & Answers
2004 mercury mountaineer crack down tailgate
I had the same problem twice with my 2002 mountianeer. The first time Ford fixed it for free. It is a known problem with the Mountianeer and Explorer. The second time it happened 2 years later, Ford was going to charge me for the repair. So I took pictures of my car along with several other cars I saw in shopping centers and I wrote a certified letter to my dealership and also to Ford Customer Service in Detroit. I made sure my dealership was aware I was also contacting Detroit after their refusal to fix the defect for free. I also included in the letter all kinds of forum posting from websites where owners had the same problem and the pictures I took. I received a call within a week from my dealership saying they would be happy to fix it for free! I guess the squeaky wheel does get the oil.
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